1. Definitions
“Website” refers to Town Trades.
“We”, “Us”, “Our” refers to the owner/operator of the Website.
“User” refers to any person visiting or using the Website.
“Service Provider” refers to any tradesman or business listed on the Website.

2. Purpose of the Website (Important – Liability Protection)
The Website operates solely as an online advertising and directory platform for independent tradesmen and service providers, including but not limited to plumbers, electricians, builders, and related trades.
We do not provide any services, do not employ Service Providers, and are not an agent, contractor, or representative of any Service Provider listed.

3. No Warranty or Endorsement
In accordance with South African law:
Listings on the Website do not constitute endorsements.
We make no warranties or guarantees, express or implied, regarding:
Quality of workmanship
Compliance with regulations
Pricing
Availability
Licensing or insurance
All information is supplied by Service Providers and is relied upon at the User’s own risk.

4. Limitation of Liability (CPA & Common Law)
To the maximum extent permitted by the Consumer Protection Act, 68 of 2008:
We shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:
Services rendered by Service Providers
Misrepresentation by Service Providers
Property damage
Personal injury
Financial loss
Delays or disputes
Users acknowledge that any agreement entered into is solely between the User and the Service Provider.

5. User Responsibilities
Users agree to:
Conduct their own due diligence
Verify licenses, COCs, insurance, and qualifications
Agree on pricing, scope of work, and timelines directly with the Service Provider
The Website does not intervene in transactions.

6. Service Provider Obligations
By listing on the Website, Service Providers warrant that:
All information provided is true and accurate
They comply with all applicable South African laws and regulations
They hold required registrations and certifications
They accept full legal responsibility for services rendered
We reserve the right to remove listings without notice if information is misleading or non-compliant.

7. Payments & Advertising
Listing or advertising fees paid to the Website are for marketing services only
Fees are non-refundable, except where required by law
The Website is not responsible for payments made between Users and Service Providers

8. Reviews and User Content
Reviews reflect the personal opinions of Users
We do not guarantee the accuracy of reviews
We reserve the right to remove content that is:
Defamatory
Abusive
Fraudulent
In breach of South African law

9. POPIA – Protection of Personal Information
We process personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Personal information is collected solely for Website operation
We do not sell personal data
Users may request access, correction, or deletion of their data
Full details are provided in our Privacy Policy.

10. ECTA Compliance (Electronic Communications)
In accordance with the Electronic Communications and Transactions Act, 25 of 2002 (ECTA):
Electronic communications are legally binding
Website usage constitutes acceptance of these Terms
System availability is provided on an “as-is” basis

11. Intellectual Property
All Website content, branding, logos, and design are protected under South African intellectual property laws.
No content may be copied or reused without written consent.
12. Suspension & Termination
We reserve the right to:
Suspend or terminate access
Remove listings or content
Restrict usage
at our sole discretion and without prior notice.

13. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.

14. Amendments
We may update these Terms at any time. Continued use of the Website constitutes acceptance of any changes.

15. Contact Information (ECTA Requirement)
Website Owner: Towntrades
Email: info@towntrades.co.za